ClimateRoad Inc. (“ClimateRoad”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit climateroad.ca, contact us, request or download a resource or otherwise interact with us.

1. Scope

This Policy applies to personal information handled through our website and related online communications. It does not apply to third-party websites or services that have their own privacy practices. Links to other sites are provided for convenience and do not mean that ClimateRoad controls those sites.

2. Information we collect

Information you provide

Depending on how you interact with us, you may provide:

• your name, business email address, organization, role and region

• the information included in a contact form, inquiry or correspondence

• details submitted to request or download an article, brief or other resource

• your communication preferences and any consent you provide

Information collected automatically

When you use our website, we and our service providers may collect technical and usage information such as:

• internet protocol address, browser type, device type, operating system and approximate region

• pages viewed, referring and exit pages, date and time, session activity and download events

• cookie identifiers, consent selections and website performance information

3. How we use personal information

We may use personal information to:

• respond to inquiries and communicate with you

• deliver resources that you request

• understand audience interests and improve our website, articles and services

• operate, troubleshoot and protect the website

• measure page activity and website performance

• send relevant updates or marketing communications where we have the required consent or are otherwise permitted by law

• meet legal obligations and establish, exercise or defend legal rights

We will not use personal information for a new purpose that is materially different from the purpose described at collection unless we obtain any consent required by law.

4. Cookies and similar technologies

Our website may use cookies and similar technologies to operate core features, remember consent choices, understand website activity and improve performance. Essential cookies may be used because they are required for the website to function. Analytics, performance, functional or marketing technologies will be used only in accordance with applicable consent requirements.

You can use the Cookie Preferences control on our website to review or change available choices. You can also adjust your browser settings. Blocking some technologies may affect website features. Please see our Cookie Policy and Cookie Declaration for more detail about the categories and technologies in use.

5. Consent and your choices

We obtain express or implied consent as appropriate to the sensitivity of the information, the purpose and the interaction. You may withdraw consent at any time subject to legal or contractual limits and reasonable notice.

Marketing messages will include a way to unsubscribe. A request for a resource is separate from an optional request to receive future marketing communications. Changing a cookie choice does not affect processing that occurred before the change.

6. When we share personal information

We may share personal information with service providers that support website hosting, analytics, forms, email delivery, security and information technology. These providers receive only the information reasonably required to perform their services and are expected to protect it.

We may also disclose personal information when required or permitted by law, to protect rights or safety or in connection with a proposed or completed financing, merger, sale, reorganization or similar business transaction. ClimateRoad does not sell personal information.

7. Processing outside Canada

Some service providers may process or store personal information outside Canada. Information handled in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or regulatory authorities in accordance with local law.

8. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy and to meet legal, accounting, security or legitimate business requirements. When information is no longer required, we delete it, securely destroy it or anonymize it as appropriate.

9. Safeguards

We use reasonable administrative, technical and physical safeguards that are appropriate to the nature of the information. No website, transmission or storage system is completely secure. We therefore cannot guarantee absolute security.

10. Access and correction

You may ask to access personal information we hold about you or request a correction. We may need to verify your identity before responding. Access may be limited where permitted or required by law. To make a request, contact our Privacy Officer using the details below.

11. Children’s privacy

Our website is intended for a business and infrastructure audience and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, please contact us so we can review and take appropriate action.

12. Changes to this Policy

We may update this Policy to reflect changes to our practices, technology or legal obligations. We will post the updated version on this page and revise the “Last updated” date. Where appropriate, we may provide additional notice.

13. Contact us

Questions, access requests, corrections or complaints about our privacy practices may be directed to:

Privacy Officer
ClimateRoad Inc.
255 Brookdale Avenue
Toronto, Ontario  M5M 1P6
Canada
[email protected]

We will respond to privacy concerns in accordance with applicable law. If a concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

Web implementation notes

NOT PUBLIC PAGE CONTENT

Use this checklist before publishing the Privacy Policy. It is intended for the ClimateRoad team and web developers.

• Confirm the public effective date and last updated date at launch.

• Name a person or role internally as the accountable Privacy Officer and establish a process for access, correction and complaint requests.

• Link “Cookie Policy”, “Cookie Declaration” and “Cookie Preferences” to their live destinations.

• Inventory the actual website, analytics, form, email and hosting providers. Confirm that the descriptions above match the implemented technology.

• Configure non-essential analytics, performance and marketing technologies so they wait for consent where required.

• Keep the resource-delivery request separate from optional marketing consent. Do not use a pre-selected marketing checkbox.

• Ensure commercial email includes the required sender identification, contact information and unsubscribe mechanism.

• Set practical retention periods for form submissions, download records, analytics data and consent records. Document the schedule internally.
  

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