Trust is built through clear commitments and dependable practices.

Privacy and responsible data use

Climateroad aims to collect only the personal information reasonably needed for a clear purpose, such as responding to an inquiry, delivering a requested resource or understanding website performance. Our approach includes:

• identifying purposes at or before collection

• separating the requested resource delivery from the optional marketing consent

• providing choices for non-essential cookies where required

• limiting access to people and providers who need the information

• retaining information only as long as reasonably necessary

• providing a process for privacy questions, access requests, corrections and complaints

Security practices

Climateroad uses a risk-based approach to protect its website, accounts and information. The exact safeguards depend on the systems and providers in use. Our operating priorities include:

• strong authentication and controlled administrative access

• timely software and platform updates

• secure configuration of website, email and cloud services

• appropriate backups and recovery planning

• careful selection and review of service providers

• documented steps for assessing and responding to suspected security incidents

No system can be guaranteed completely secure. We therefore avoid absolute security claims and review safeguards as risks, technology and operations change.

Service providers

Climateroad may rely on providers for hosting, website operations, analytics, forms, email delivery, security and related technology. We seek to understand what information a provider handles, where it may be processed, which safeguards apply and how information can be returned or deleted. Provider access should be limited to what is reasonably required for the service.

Content integrity

Our goal is to publish useful, accurate and clearly presented infrastructure content. Climateroad’s publishing practices are intended to include:

• reviewing factual and quantitative claims before publication

• using credible sources and identifying material assumptions

• distinguishing analysis, estimates and forward-looking perspectives from established facts

• substantiating environmental and performance claims where required

• dating articles and correcting material errors when identified

• disclosing relevant sponsorships, partnerships or material relationships
  

Accessibility and inclusion

Climateroad is working toward an inclusive digital experience and alignment with WCAG 2.2 Level AA where reasonably applicable. Accessibility is considered in page structure, keyboard use, colour contrast, images, forms and downloadable documents. Visitors can report barriers or request another format through the contact details below.

Raising a concern

If you identify a suspected privacy issue, security concern, accessibility barrier or material content error, contact us with enough information to locate and assess the issue. Do not send passwords, financial account information, government identification or unnecessary sensitive personal information.

Trust and governance contact
ClimateRoad Inc.
255 Brookdale Avenue
Toronto, Ontario  M5M 1P6
Canada
[email protected]

We will route the concern to the appropriate owner and respond as soon as reasonably possible. Information about an active security issue may be limited where disclosure could increase risk, affect another person or interfere with an investigation.

Updates

The Trust Centre will be updated as Climateroad’s website, governance practices and public policies develop. The linked policy pages contain their own effective and revision dates.